Think of us as your front-of-house team — answering calls in your company’s name, following your instructions, and representing your business with the same care and professionalism you would. Our Irish-based receptionists provide consistent, GDPR-compliant call answering support to businesses across Galway and the West of Ireland.
Full Cover Call Answering
Every call is answered in your company’s name and handled exactly as you’ve requested. Calls can be transferred directly to your team or logged and emailed to your chosen contact. Full coverage, every time.
Reception Overflow
We manage overflow calls when your in-house team is unavailable — during busy periods, holidays, or meetings. Using your same greeting and call handling preferences, your service remains seamless and professional.
In a survey conducted by PwC, 78 percent of respondents noted their preference to interact with a human when they ring an organisation.
Forbes reported that 96 percent of customers would leave because of poor customer service.
A study published in the Harvard Business Review found that 78 percent of new business goes to the first responder.
Hours (Call Answering): Mon–Fri 08:00–18:00, Sat 09:00–15:00.
Complete your script — greeting, transfers, message format
We send you a short script form to fill in. It covers your greeting, who we should transfer to (and when), when to take a message, and the fields you want recorded. Your answers populate our CRM so your instructions are always current. Once the script is approved and the contract is signed, we issue your dedicated divert number.
We answer live — Irish-based receptionists following your script
We answer in your company’s name and follow your script word-for-word. Routine queries are handled as directed; anything outside scope is routed or noted exactly as you’ve specified.
We transfer or take a message — exactly as your script says
If your script says transfer, we call the person/number you’ve provided. If they’re unavailable, we take a message and email it to the named recipient shortly after the call using your chosen template.
Message Portal — 30-day summary & script control
Your Message Portal shows a rolling 30-day list of company messages. You can view your current script and request changes (greeting, transfer numbers, departments, wording) directly from the portal.
Setup & terms
Go-live: typically within 24 hours of signed contract and approved script.
Divert number: we provide a unique number to point your phone line to (full-time for Full Cover, or on busy/no-answer for Overflow).
Contract: Call Answering has a 3-month minimum, then monthly rolling.
