Your time is best spent with your patients, not managing phone interruptions. Yet every missed call could mean a missed appointment or lost income.
That’s where we step in. Our Galway-based receptionists act as part of your clinic, answering calls promptly, booking appointments, and ensuring every caller speaks to a warm, professional voice. We keep your schedule organised and your patient experience seamless — so you can stay focused on the people who matter most.
We work with a wide range of health and wellness professionals across the West of Ireland, including physiotherapists, counsellors, acupuncturists, chiropractors, podiatrists, and massage therapists — providing dependable, caring support every day.
“I first enlisted the services of Call Pall for my clinics almost a year ago, when during the COVID pandemic, my previous call services company couldn’t cope with the disruption and stopped supporting me…”
“This meant I was both trying to deal with my clients’ bookings, calls and issues along with trying to keep the normal basics running in my Cork and London clinics. As for many people, it was an extremely stressful time for me to say the least, while at the same time as a practitioner, I was trying my best to help my clients’ with their own well-being.
A friend recommended Call Pall, and to be honest, at first, I didn’t wish to deal with a new company, my system of bookings, have to explain the way I did things etc., etc., but eventually, I had no choice and really needed help. So I made the call.
From the minute I contacted them, it was a completely refreshing experience. I was immediately put at ease, it was almost like a business counselling experience. Donna explained that she had spoken to many people in the same position as me, and they had step-by-step, arranged for my old number to be used, put on a call divert, used my own calendar system (and also recommended better ones) and gradually go back to “normal”.
She offered a month of service with no pressure to see how things would go, but by the end of the first week I had made up my mind. Not only was I back to my old level of service but within a few days, my clients one-by-one were commenting on how well they were treated when they called to book in with me. No longer were they treated by a busy or terse greeting, they were greeted with warmth and patience, which at a time when you are in pain or need to make a medical appointment is very much appreciated.
Almost a year later, I still somehow feel their service is too good to be true, and there must be a catch, but this is very much not the case. They charge me much less than the previous company and have reduced my bill without me needing to ask when I had periods with less than expected calls. Similarly, in busy times, they have optimised my bill for me, only charging for what I have really used.”
Ashdale Clinics
Martin Fitzgerald
MSc.,(Chem), MSc.,(CHM), Lic.Ac.,TCM., RCHM, MACI
Ashdale Clinics Director Lecturer, Medicine Dept., University College Cork
“As a small business, there is always a challenge if staff call in sick or at extremely busy times when we are not able to give a proper telephone service to our customers…
Once we started using Call Pal this was no longer a problem, they offer a very professional service and it seems as if they are in your own premises. One of our clients even tried to convince me that our receptionist had gone out to the warehouse to find me when I didn’t answer my extension! This is exactly the type of service we need.”
Nicola Wade
“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far…”
“Call Pal have been professional, flexible and helpful at all stages of our journey with them so far. The team are always on hand to help, and have dealt with any difficult callers in a professional and calm manner.”
Cycle 0
